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Your Privacy, Our Commitment
Effective Date: April 25, 2024
Welcome to Herblytics. We respect your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit herblytics.com, in compliance with all applicable U.S. federal and state regulations, including standards set by the relevant authorities that govern our operations as a certified organic supplement company.
Information We Collect
When you interact with our website or place an order, we may collect the following personal information:
- Full name
- Billing and shipping address
- Phone number
- Email address
- Payment details
We also automatically collect certain technical data when you browse our website, including your IP address, browser type, device type, and general browsing behavior, through the use of cookies and similar tracking technologies.
Why We Collect Your Information
Your information is used strictly for the following purposes:
- Processing and fulfilling your supplement orders accurately and efficiently.
- Communicating with you regarding your orders, inquiries, or product information.
- Continuously improving our organic supplement formulations, website experience, and customer service.
- Sending you educational content, research updates, and promotional offers — only with your explicit consent.
Use of Google Services
Herblytics uses Google Analytics to better understand how visitors interact with our website. This service uses cookies to gather aggregated, non-personally identifiable usage data, which helps us improve our content and user experience. No personally identifiable information is captured through this service unless you have directly provided it.
We also use Google Ads to reach potential customers who may benefit from our organic, research-based supplements. Non-personally identifiable data may be used to deliver relevant advertisements tailored to your interests.
Your Consent
By using herblytics.com, you agree to the data collection and usage practices described in this policy. We provide clear options for you to manage cookie preferences and opt out of specific data collection at any time.
How We Share Your Information
We only share your personal data with trusted third-party partners who are essential to delivering our services. These include:
- Payment processors — to securely handle your transactions.
- Shipping and logistics partners — to deliver your orders.
- Marketing and analytics partners — to help us reach and serve our customers better.
We also share relevant data with Google as part of our use of Google Analytics and Google Ads. All third parties we work with are required to maintain strict confidentiality and comply with applicable data protection standards.
We never sell your personal information to any outside party.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, meet legal and regulatory obligations, and resolve any disputes. Once data is no longer required, it is securely deleted.
Data Security
Herblytics takes the security of your personal data seriously. We apply industry-standard technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or loss. Our commitment to safety extends from our supplement lab to your digital experience with us.
Your Rights
As a user, you have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct any inaccurate or incomplete information.
- Deletion — Request that we delete your personal data from our records.
- Restriction — Ask us to limit how we process your data in certain circumstances.
- Portability — Request that your data be transferred to another service provider.
To exercise any of these rights, please contact us directly using the information below.
Children’s Privacy
Herblytics products and services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that a child under 13 has submitted personal data to us, we will promptly remove that information from our systems.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When significant changes are made, we will update the “Effective Date” at the top of this page and notify you where appropriate.
Contact Us
We’re here to help. If you have any questions, concerns, or requests related to your privacy or personal data, please reach out to our team:
- General Inquiries: contact@herblytics.com
- Order & Product Questions: orders@herblytics.com
- Complaints & Returns: refunds@herblytics.com
Our support team is available: Monday to Friday: 9:00 AM – 5:00 PM (CST) Saturday & Sunday: 10:00 AM – 03:00 PM (CST)
We aim to respond to all inquiries within 1 business hour during working hours. Your trust in Herblytics means everything to us, and we are always here to support you.
Herblytics — Pure Ingredients. Proven Research. Trusted Wellness.
